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Return and Exchange policy

 

EXCHANGE/SWAP SIZE

First read this:

Please make sure you select the right size. You can find size charts below every item at 'productinformation'. If you are still in doubt you can always contact us via chat of e-mail. With every return we will be using 5 EUR that normally would go to the goodcause for shipment. We are forced to work this way because these returns costs us a lot of money. So it's in everyones good interest to select the right size(s)! Thank you for understanding.

 

All eligible items must be returned within 7 days of tracked reception. Items must be returned unworn, unwashed, undamaged, unused, with all original tags attached. A new size can be ordered free of charge by contacting us.

A new size will be sent after the reception of the other piece in perfect condition. However, if after the reception of the new size no purchase happens and a refund is requested we’ll be forced to charge the shipping & return fee (amount depending on destination). 

RETURNS
Items purchased from veryimportantanimals.com are eligible for a full refund of the product in store credit. Item must be returned within 7 days of reception of the goods.


CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Any exchange or refund will only be made after delivery of the goods in the above described condition. 

 

HOW TO SEND YOUR RETURN/EXCHANGE 

1. Send us an email or contact us with the contact form with you name and the issue with the sizing. Explain clearly if you’d like to receive a new piece  (free of charge) or would like to request a refund.

 

2. A shipping label will be generated, please print the shipping label and the return form. Place your items back in the packaging you received along with the return form and seal. Attach the shipping label to the outside of the package and drop off at your nearest shipping location. This should happen within 7 days of reception.

Please allow up to 2 weeks for your return/refund to be processed.

 

 

Shipping Policy

 

All items will be brought to you via tracked shipping by bpost. After your payment is processed you will receive shortly a tracking code to follow your shipping of bpost. Please know I'm running this business all by myself and I am NOT a zalando or bol.com... . Deliveries can take up to 7 working days. 
The shipping durations are: 
Belgium: 1-7 business days
Europe: 4-7 days
World: 9-10 days

Would you like express shipping, this would come to an extra fee, please contact us for more info.

We are not responsible for any external issues that would cause late del
ivery (postal strike, weather conditions).